FAQ

Shipping & Delivery

  • Do you ship worldwide? Yes, we ship our products to every corner of the world!
  • What are the shipping costs? Shipping rates are calculated automatically at checkout based on your location.
  • Will my order fit through the mailbox? Yes, all orders are sent as "Mailbox Packages". You don't need to be home for delivery.
  • Will I receive a tracking code? Absolutely. Once your order is on its way, you’ll automatically receive an email with your unique Track & Trace link.
  • Import duties & taxes: For orders outside the EU (such as the UK or USA), please note that customs fees or import taxes may apply upon arrival.
    These charges are the responsibility of the customer
    .

Pre-orders

  • What is a pre-order? Items sold as "Pre-order" are not yet in stock. By purchasing a pre-order, the customer acknowledges that the delivery time is longer than usual. The estimated shipping date provided is an indication and not a guaranteed deadline. If a delay exceeds 30 days beyond the estimated date, the customer has the right to cancel the order for a full refund.
  • When will my pre-order ship? Because every piece is custom-made for this limited drop, production and shipping take approximately 3 weeks.I ordered in-stock items and a pre-order item, when will they arrive? To save on shipping costs and reduce our carbon footprint, we ship your entire order in one go once the pre-order item is ready.

Returns

  • Can I return my order? Yes, we accept returns within 14 days of delivery, love. Items must be unused, undamaged, and returned in their original condition and packaging. 

  • Are return costs covered? No, the shipping costs for returning an item are at the customer's expense. We highly recommend using a trackable shipping service.

  • What if my order arrives damaged? Pleasecontact us within 48 hours of delivery with your order number and clear photos of the issue so we can assist you.
  • How can I contact Effata? For any questions, please contact us at:
    info@effata-amsterdam.com 💌

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.